FAQ: Member Portal
Table of contents
1. What is the APRIL International Member Portal?
The APRIL International Member Portal allows you to manage all the administrative processes related to your policy. For example, it allows you to:
View policy documents, including your Benefits Schedule and Terms and Conditions.
Submit and track your claims
Download your insurance certificate
View and download your latest premium payments
Update your bank details
Manage your short-term policies
Find APRIL International contact details
Note: APRIL ASIA members can also view their LOGs history.
Click here to access the login page of your Member Portal
2. How do I activate my Member Portal?
After signing up, a confirmation email will be sent to the email address you provided, which will also serve as your username. Click on the link in the email to create your password. Once you've chosen a password, your account will be activated and you will be able to log in.
Please note that your username and password are the same for both the Member Portal and the Easy Claim app.
Click here to access to the login page of your Member Portal
3. How do I reset the password for the Member Portal?
On the Member Portal login page, click on “Set or reset my password” below the password field, then enter your email address. A password reset link will then be sent to you.
Click here to access the login page of your Member Portal
4. How do I find my insurance certificate in the Member Portal?
You can download your insurance certificate from your Member Portal:
Go to the "Policy" section of the APRIL International Member Portal
Under "Documents", click on "Insurance Certificate" to download it
